Shipping Guide

Domestic Orders (UK):

  • All UK domestic orders are processed and shipped within 5-10 working days.
  • Please note that this may vary depending on product availability and other unforeseen circumstances. If there are any significant delays, you will be notified promptly.

International Orders:

  • International orders typically ship within 5-15 working days depending on the destination.
  • Delivery times may vary based on customs processing, courier services, and other factors outside our control. We recommend checking with your local postal or courier service for more specific information.

Import Duties & Taxes:

  • For international orders, please note that it is the customer's responsibility to pay any import taxes, duties, or fees that may be charged by the customs authorities in your country.
  • Regulations and rates for import duties and taxes can vary significantly by country, and we are unable to control or predict these costs. We encourage you to check with your local customs office to get an estimate of the potential charges before placing your order.

Refused Shipments:

  • If you refuse a shipment from us (including refusal to pay import duties or taxes), you will be responsible for both the original shipping charges and any return shipping costs incurred by the courier.
  • In the case of refused shipments, we will not refund any shipping charges, and additional charges may apply if the item is returned to us.

 

RETURNS POLICY

We do not accept returns or offer exchanges unless the item is damaged or faulty.

Returns Due to Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 7 Days of receiving your order. We will provide you with a full refund, replacement, or store credit, depending on your preference and product availability. To ensure a quick resolution, please follow these steps:

  1. Contact us: Email us at info@a1denim.com with your order number and a description of the damage or fault.
  2. Provide proof: Include clear photographs of the damaged or faulty item so we can assess the issue.
  3. Return instructions: Once your return request is approved, we will provide detailed instructions on how to return the item. Please ensure that the item is returned unused, with tags attached, and in its original packaging.

No Returns or Exchanges for Other Reasons

We do not accept returns or exchanges for:

  • Items that are not damaged or faulty.
  • Worn, washed, or altered items.
  • Final sale items, including sale, clearance, or promotional items.

Refunds

Refunds will be processed to the original payment method once we have received and inspected the returned item. Please allow 7 Days for the refund to appear in your account after the return is approved. Shipping costs are non-refundable unless the item is damaged or faulty.

Return Shipping Costs

  • If the return is due to a damaged or faulty item, we will cover the return shipping costs.
  • For all other returns, the customer is responsible for the return shipping fees.

No Exchanges

We do not offer exchanges. If you wish to receive a different item, you will need to return the original item (if eligible under our policy) for a refund and place a new order.

Questions?

If you have any questions or need assistance with your return, please contact our customer service team at info@a1denim.com